Frequently Asked Questions

CAN I ORDER OVER THE PHONE?

Yes, we take phone orders every day during our opening times,

 9:00-6:00 Monday-Friday

 9:00-5:00 Saturday

 9:00-1:00 Sunday

(All times are in GMT.)

I'M UNSURE OF THE RIGHT SIZE OR COLOUR FOR THE PRODUCT I'D LIKE TO BUY?

Well you have 2 options, either ring our sales team who can give you further detailed information on the product or you can take advantage of our 14 day money back guarantee, if your not entirely satisfied with your product then you may return it with its original packaging and recieve all your money back.

I HAVE ORDERED THE WRONG THING?

No problem just return the item to us with all the packaging within 14 working days and we will

either send you the right part or give you a refund.

CAN YOU SEND GOODS ABROAD?

We can send most goods overseas but cost of delivery is dependant on size and weight and destination,

We will get you a quote before dispatching your order.

WHY ARE THE BURNERS SO EXPENSIVE?

Each burner is put on to a test rig in the blake lavac factory and tested for 1 hour before being

dispatched to a customer so that they know you will not have a problem when you least need it.

I'M CLICKING A LINK BUT NOTHING IS HAPPENING?

This is a technical problem with out website if you could inform us with the problem as soon as possible our technical team will resolve the issue.

JansChandlery.co.uk is registered under Jans Chandlery Limited Company no: 6890826